Remindly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our customer relationship management platform.
Information We Collect Account Information
Name and email address
Business name
Login credentials
Instagram Data
When you connect your Instagram Business or Creator account to Remindly, we access:
Your Instagram profile information (username, profile picture)
Direct messages sent to and from your Instagram Business account
Conversation metadata (timestamps, read status)
Important: We only access messages from your connected Instagram Business account. We do not access your personal Instagram account, Facebook Messenger, or any other private communications.
Usage Data
How you interact with our platform
Features you use
Technical data (browser type, device information)
How We Use Your Information
We use your information to:
Provide and maintain our CRM service
Display your Instagram conversations in our dashboard
Enable you to respond to messages through our platform
Send follow-up reminders you configure
Improve our services
Send important service updates
Data Sharing
We do not sell your personal information or your customers' data.
We may share data with:
Meta/Instagram: As required to provide the messaging integration
Service providers: Who help us operate our platform (hosting, analytics) under strict confidentiality agreements
Legal requirements: If required by law or to protect our rights
Data Security
We implement industry-standard security measures including:
Encryption of data in transit (SSL/TLS)
Encryption of data at rest
Regular security assessments
Access controls and authentication
Data Retention
We retain your data for as long as your account is active. You can request deletion of your data at any time by contacting us.
When you disconnect your Instagram account or delete your Remindly account:
Your Instagram messages are removed from our system
Account data is deleted within 30 days
Your Rights
You have the right to:
Access your personal data
Correct inaccurate data
Delete your data
Export your data
Withdraw consent for Instagram access at any time
Instagram Data Deletion
To disconnect Instagram and delete associated data:
Go to Settings in Remindly
Click "Disconnect Instagram"
Your Instagram data will be permanently deleted
You can also revoke access directly from Instagram's Settings > Apps and Websites.
Cookies
We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies.
Children's Privacy
Remindly is not intended for users under 18 years of age. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at: